Return and Order Cancellation Policy
If you are not satisfied with your Koh-I-Noor product after receiving it, Koh-I-Noor Beauty USA offers 30-day returns with our Happiness Guarantee. This means a full refund of your purchase price for all products purchased directly from Koh-I-Noor Beauty USA if the product has not been used.
To initiate a refund and arrange for the return of your product, please submit a ticket to [email protected]
Before your order ships, you can cancel it at any time for a full refund. Please simply submit a ticket to our support team using the email address [email protected], and we will cancel your order. Your order can not be canceled after it ships; however, you can return it within 30 days for a full refund.
Shipping charges incurred in connection with the return are paid for by the purchaser.
Damaged and Defective Items
We provide a five-year warranty for defective or damaged products as long as the product was maintained properly. DO NOT SOAK YOUR HAIR BRUSH IN HOT WATER.