Return and Order Cancellation Policy
If you are not satisfied with your Koh-I-Noor product after receiving it, Koh-I-Noor Beauty USA offers 30-day returns with our Happiness Guarantee. This means a full refund of your purchase price for all products purchased directly from Koh-I-Noor Beauty USA if the product has not been used.To initiate a refund and arrange for the return of your product, please submit a ticket to [email protected] your order ships, you can cancel it at any time for a full refund. Please simply submit a ticket to our support team using the email address [email protected], and we will cancel your order. Your order can not be canceled after it ships; however, you can return it within 30 days for a full refund.
Shipping charges incurred in connection with the return are paid for by the purchaser. Cost of shipping is typically the price that the USPS charges for first class postage. Shipping cost for those outside the USA are dependent on the carrier selected but should not be more than $25.00 per item shipped.
Damaged and Defective Items
We provide a three-year warranty for defective or damaged products as long as the product was maintained properly. DO NOT SOAK YOUR HAIR BRUSH IN HOT WATER.